Click the “ Kudos/Thumbs Up" on the bottom right to say “ Thanks” for Welcome to HP Support Community!įollow the steps below to resolve the issue-Įnsure that the printer is up to date with its firmware and Mac is up to date with its software. Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Look for and install any available firmware updates.įor more information, go to Updating or Upgrading Printer Firmware. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. If the issue persists, continue to the next step.ĭownload and run HP Print and Scan Doctorĭownload and run HP Print and Scan Doctor to automatically identify and resolve the issue.ĭownload available firmware updates from the HP website Wait until the printer is idle and silent before you proceed. Turn on the printer, if it does not automatically turn on. Reconnect the power cord to the rear of the printer. Plug the power cord back into the wall outlet. Unplug the power cord from the wall outlet. With the printer turned on, disconnect the power cord from the rear of the printer. Wait until the printer is idle and silent before you continue.
Turn the printer on, if it is not already on. Resetting the printer can often resolve printing issues. HP Instant Welcome to HP Support Community!.
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